Terms and Conditions

Cancellation of a booked service: Under 48hrs fees apply.
To give a unique and caring attitude at all times.
The provider agrees to provide the agreed safe and high-quality supports that meet the participant’s needs and goals at the participant’s preferred, location and times whenever possible.
The provider agrees to protect the participant’s privacy and confidential information as per the Privacy Act 1988 (and provide a copy of Irises Support Services Pty Ltd’ Privacy and Information Management Policy if requested).
The provider agrees to provide supports in a manner consistent with all relevant laws, including the National Disability Insurance Scheme Act and Rules, and the Australian Consumer Laws.
No Bullying clients or staff.
The participant agrees to ensure there are appropriate funds available for claiming services that have been booked or provided. If the provider is unable to make a claim to NDIA for the provision of a service due to insufficient funds or simple refusal to pay the participant will become responsible for payment of provided or cancelled services.